SAN FRANCISCO

April 6, 2017
3:00 pm - 7:30 pm

The New IT:
Redefining Employee & Customer Experience

About the event

Technology has had a powerful impact on the transformation of the workplace, resulting in a fundamental change in the employee and customer experience. With quality of service delivery and customer satisfaction key priorities for organizations, the IT department has moved from a dark, quiet back-end department to potentially one of the most critical, visible, and impactful groups within your organization. As optimizing the user experience for your employees becomes as crucial as it is for customers, are you and your team ready to adapt and drive the change to lead the way in your organization’s transition to a digital business?

Our Partners

Amazon Webservices
Box

Why attend Refresh:IT

Discover

Discuss new service management use cases and best practices, and hear compelling customer stories from leaders at AWS, Box, Stitch Fix, Veeva Systems, and others.

Be inspired

Hear actionable advice and tips on ITSM implementation as Roy Atkinson, Support & Service Industry Analyst, shares insights on succeeding in the new digital workplace.

Network

Interact with peers, meet industry leaders, talk to IT influencers and industry analysts about your IT challenges, and of course, have fun at the happy hour!

Key Themes

Adopting and leading digital transformation in organizations

The future of ITSM with the rise of AI, ML, and IoT

Taking IT service management (ITSM) beyond tech to HR, finance, legal, and facilities

Innovating in the IT department and meeting demands of consumerization

Hiring and training right to build a team that embraces and drives the digital shift

Speakers

Roy Atkinson

Senior writer/analyst

HDI

View Bio

Prasad Ramakrishnan

CIO

Veeva systems

View Bio

Kelli May

Manager, Technology services

MHM services, Inc.

View Bio

Ravindra Sunku

Director of IT

Stitch Fix

View Bio

Mark Schooley

Manager, IT Operations

Box

View Bio

Dana Donaldson

IT systems engineer

Box

View Bio

Dilawar Syed

President

Freshdesk

View Bio

Asif Khan

Solutions Architect

Amazon Web Services

View Bio

Alan Berkson

Director of community outreach/Analyst relations

Freshdesk

View Bio

Venkat Balasubramanian

Senior director, Product management

Freshdesk

View Bio

Girish Mathrubootham

Founder & CEO

Freshdesk

View Bio

Agenda

3.00 pm
Registration

3.30 pm
Our Vision

Speaker: Dilawar Syed - President, Freshdesk.

3.45 pm
Keynote: The New IT - Redefining Employee and Customer Experience

Speaker : Roy Atkinson - Senior writer/analyst, HDI

4.30 pm
Wisdom from the Trenches: How to Embrace the New IT Landscape

Panelists: Prasad Ramakrishnan - CIO, Veeva systems | Ravindra Sunku - IT director, Stitch Fix | Kelli May - Manager, Technology services, MHM Services, Inc.

5.15 pm
Break

5.30 pm
What can IT get out of the Cloud?

Speakers: Mark Schooley - Manager, IT Operations, Box | Dana Donaldson - IT systems administrator, Box | Asif Khan - Solutions Architect, AWS

6.00 pm
Delivering Value to Customers Through Service Management

Speakers: Girish Mathrubootham, Founder & CEO, Freshdesk | Venkat Balasubramanian, Senior Director, Product Management, Freshdesk

6.30 pm
Drinks and networking

Venue

Redefine Employee & Customer Experience

Refresh:IT is free to attend for all professionals looking to innovate service management. Register now to jump the queue – there are only a few spots available.

Upcoming Events

Past Events

close

Thank you for registering.
Check your inbox for more details.