November 9, 2016
3:30 pm - 7:00 pm

Make IT matter

About the event

Refresh:IT saw some phenomenal knowledge-sharing and inspirational sessions to foster service management in the enterprise, along with the first step towards creating a better employee experience in the workplace. It was the first of its kind in India and received visitors from big brands like Mercedes Benz, TVS, Microsoft, Harman, Larsen and Tourbo, Knowlarity, and more of our friends from the SaaS underworld.

Why attend Refresh IT


Hear from leading ITSM experts, IT leaders, and CIOs about service management improving your service delivery.


Connect with the finest minds and IT experts. Discover all new tools and skills to redefine your IT support.


Listen to inspiring sessions from successful enterprises about how service management directly influences progress.


Meheriar Patel


The MobileStore Limited

View Bio

Darshan Appayanna

Chief Information, Security and Knowledge officer

Happiest Minds Technologies

View Bio

Gaurav Gupta

IT Director


View Bio

Jai Thomas

Head - Service Delivery & Operations

Ver Se' Innovation

View Bio

Venkat Balasubramanian

Senior Director


View Bio

Nishant Rao



View Bio


3:30 pm

4:00 pm
Viewing ITSM through a customer service lens

Speaker: Nishant Rao

4:45 pm
Panel discussion: Future of the IT department in an evolving workplace

Speaker: Meheriar Patel, Sushma K, Jai Thomas, Darshan Appayanna

5:30 pm
Consolidation of IT and non-IT customer service management

Speaker: Gaurav Gupta

6:15 pm
Delivering value to customers through service management

Speaker: Venkat Balasubramanian

7:00 pm
Cocktails and conversation


Couldn’t make it to Refresh:IT 2016?

Find out what happened at Refresh:IT this time in Bengaluru. Don’t worry if you missed it, we’re going to make stops across the world pretty soon!